Microsoft authenticator not receiving notifications Check Notifications: Ensure that your phone's notifications for the Authenticator app are enabled. On their company laptop, we go through the normal process in a web browser: my account >… Jan 10, 2025 · Troubleshooting Authenticator App Notifications. Dec 28, 2022 · Not receiving any Microsoft Authenticator notifications on my new phone, regardless of whatever other device I attempt to access university materials by. Authenticate through code in Microsoft Authentication App (Again) however, I tried using the 6 digit one time password shows on Microsoft Authentication App many times. Push notifications for Microsoft Authenticator can help. " Feb 5, 2024 · Afterwards, I'm being redirected to the clients log-in page for another authentication through the authenticator app. App is locked: Make sure Microsoft Authenticator is unlocked on your device. I think the notifications are still going to my old phone instead of the new one. Jun 10, 2023 · 3. Aug 26, 2024 · Based on the symptoms you described, it seems like you are having trouble with the Microsoft Authenticator app not receiving notifications and not being able to enter a 2-digit code. It is a red exclamation mark surrounded by a red circle. I have checked notification settings and push notifications. Organizations can enable this process for their employees. I have tried. Update the App: Make sure you have the latest version of the Authenticator app installed. This can be frustrating, but there are a few troubleshooting steps you can try to resolve the issue. Feb 27, 2022 · All MFA push notifications have suddenly stopped working. Deleted the Authenticator app from iPhone. 2. The website says it sent me another verification approval, but I am not getting anything. Notifications are turned on. Activating push notifications for Microsoft Authenticator is a proactive step to secure your account. Removed existing profile from Microsoft Authenticator app. If you’re not receiving notifications from your Microsoft Authenticator app, it’s essential to ensure that your settings are correctly configured. It shows 8 digit one time passwords. This is affecting Okta, Duo, MS Authenticator and Authy. e. Jun 11, 2024 · I have set up my microsoft authenticator app and when I try to log in to my microsfot account, it send a notification to my authenticator app and there is no problem. However, when I do the same with azureford, I do not receive the notification and if I generate a one time code, it says code is wrong. Mar 15, 2022 · 1. These notifications give you real-time updates and control over suspicious activity on your account. Check if there are any battery optimization settings that are preventing the Microsoft Authenticator app from showing notifications. I have updated the apps and iOS. Get instant Oct 9, 2024 · I changed my phone (i. This may involve toggling a switch or checking a box. what should I However, if you still have your old device: To move your authenticator app and configure accounts without losing data, you need to: Go to your authenticator app; Open Microsoft Authenticator. Sometimes, the entry box might not appear if the app is locked. Silent Notifications: If notifications are silent or disabled, you might not receive the necessary prompts to complete authentication. Feb 6, 2024 · If you still not seeing push notifications in the list session in Authenticator, try swipe down in the list view to check for pending authentications, Troubleshoot problems using Microsoft Authenticator - Microsoft Support. Network Connection: Ensure your phone has a stable internet connection (Wi-Fi or mobile data), as the Authenticator app requires proper connectivity. Checked iPhone is not in 'do-not-disturb' or other Focus Mode. (In my case there is no notification to click approve ) 2. Let’s get started and make sure we never miss a crucial notification. In such cases, all they have to do is tap on ‘Approve’ and the log-in process will be complete. However, one account is receiving notifications upon login, the other account is not Nov 21, 2022 · Checked iPhone notifications are enabled for Microsoft Authenticator app. Jul 25, 2024 · Fix 4: Remove and Re-Add Your Accounts. I have old phone and it's connected to Wifi. . They are. 4. Feb 27, 2025 · This guide will walk you through troubleshooting and resolving common Microsoft Authenticator app problems. installing authenticator Also, if you are the only administrator in your organization, the administrator account is relevant to the security of your organization, we value the security and privacy of your organization, so for your concerns, we sincerely recommend that you contact our dedicated data protection support team directly by phone Find Microsoft 365 for May 7, 2024 · I just spent and hour working with support trying to resolve my Authenticator app notifications; reference number 7040945708. I have reset network settings and privacy/location settings. Oct 6, 2018 · Users can sometimes receive direct ‘Approve’ notifications on their Microsoft Authenticator app while logging in using multi-factor authentication. Oct 7, 2024 · 1. Verify that the notification settings within your phone's system settings are also enabled for the Microsoft Authenticator Checked iPhone notifications are enabled for Microsoft Authenticator app. Make sure notifications are enabled for the app. Also, for MS authenticator, see the Common questions about the Microsoft Authenticator app - Microsoft Support. Check your text Nov 19, 2024 · I recently switched my iPhone and when I restored my Authenticator app on the new phone, it shows "Action Required". Go to the app store and check for updates. From there, you can clear the cache and data. there's no MDM solution involved that might affect things in this case). 3. Authenticate through Microsoft Authentication App by clicking approve when notification pop up. In the list of accounts within Microsoft Authenticator, my work account has an icon on the left hand side. There’s no need to enter codes. According to your description, I understand that your concern is for authenticator app, if so, initially I have tried to find one detailed official document: Common questions about the Microsoft Authenticator app - Microsoft Support for Authenticator app related certain scenario. Jun 28, 2023 · My MS Authenticator app does not show any 6 digit one-time-tokens. Check Notification Settings: Ensure that notifications are enabled in your device settings for the Microsoft Authenticator app. Sometimes, the app might not show the approval prompt if notifications are disabled. It does not work and I do not receive a code or a notification. Re-add Your Account: Try removing and then re-adding your account to the Authenticator app. 5. Mar 15, 2024 · Hello,Since Dec23, I have a new iPhone and I transferred all to this new phone. You will be able to find experts specialized in the "Microsoft Authenticator" that can provide customized solutions this unique situation. Mar 15, 2023 · Hi, I'm trying to help a user configure MS Authenticator with their personal iPhone (i. Dec 2, 2024 · Check Notification Settings: Make sure that notifications are enabled for the Authenticator app in your phone's settings. Mar 22, 2023 · As of this morning, Authenticator is not sending any kind of notification as it used to whenever I request a two-step sign-in to one of my Microsoft products. Those setting are set on, but I'm not getting the notification. Removed existing account from Microsoft Authenticator app. Thank you for posting in Microsoft Community. If I go back to my Authenticator App, it does not show the request again. Common Issues and Fixes 1. Jul 18, 2023 · Hi, If you're not receiving a notification with a verification code in your Microsoft Authenticator app, it's possible that the notification is being sent to your old phone. Authenticator App Not Receiving Notifications. Also, my MS Authenticator does not receive any notifications. I recently updated to a new Samsung S24 Ultra and no longer getting notifications for Authenticator. Feb 23, 2021 · dialog pops up, then a small toast notification near the bottom of the screen says, "Failed to register for receiving push notifications". In AAD portal, forced user to re-register MFA. In the notification settings, ensure that notifications are enabled for the app. Tap the three vertical dots at the top right, and then tap "Settings. App Notifications Settings: Open the Microsoft Authenticator app on your device. Most of the time if I open the app I can accept the push. Here’s a step-by-step guide to troubleshoot the issue: 1. Mar 13, 2023 · Dear NexGen IT Admin, Good day. Look for the "Notifications" or "Notification settings" option and select it. To change the phone associated with your Microsoft Authenticator app, you can follow these steps below:- 1. the device I use for authenticator app) There were 2 accounts on my authenticator app in my previous phone. Response: Dec 3, 2023 · I have downloaded authenticator on the new phone and am trying to sign in. I am not receiving a notification to put in the number pr verification code on the phone. How do I fix Jan 13, 2025 · I have changed a new phone and added the school account in the authenticator app, 2FA push notification is needed when i want to connect to school VPN, but my new phone can never receive the push notification, and now i accidentally deleted my old phone authenticator app, and I have no way to receive the 2FA push notification now. It doesn't work. If Microsoft Authenticator is not showing codes only for a specific account, you may need to re-authenticate your account to start receiving codes again. Sep 13, 2023 · Thank you for providing detailed information about the issue you are experiencing with Microsoft Teams and the Authenticator app. Based on the information you have provided, it seems that the issue may be related to the Authenticator app not receiving notifications when switching between organizations. Other app notifications are being received. ms Apr 16, 2023 · Clear the cache and data for the Microsoft Authenticator app. Removed corresponding entry from https://aka. This can be done by going to the app settings, then selecting the Microsoft Authenticator app. 1. There is no help available anywhere, and there seems to be no way to "reset" this security information. I now have no access to my Microsoft account at all and need it asap for college work. Dec 8, 2024 · As this issue in more related to the Microsoft authenticator application I would recommend posting this concerns in our deducted community for Microsoft Authenticator - Microsoft Q&A. Uninstalling the Authenticator app and reinstalling it is not an option, as ironically, the new install of Authenticator requires verification on Authenticator before it can sign me in. Same two accounts show connected to authenticator app on new phone. everything works expect Microsoft Authenticator does not receive or show any notifications for my accounts. I did not consciously check the ‘back up’ option before wiping my old phone and giving it away, but since my account has transferred over to my new phone I don’t imagine this is the issue. lxxa hkvlak firqj pns vat iffq vjs sgu dhlqpk zzhdw azdhcve csl qfcb crpfvw eliiytw