Plex cannot see subfolders I installed Plex on the new drive via Synology DSM 7 and configured the necessary permissions for Plex and the shared folder containing my media. XBMC can see all of the files no problem. 98. For questions and comments about the Plex Media Server. 40. They're under \Volume1\Public\Plex which I can see but then I can't see any folders below that when I attempt to add my library help appreciated! Oct 7, 2020 · Cannot browse media location on plex after updating Post by Toufas » Sun Oct 30, 2022 1:33 pm I just updated to tos5, installed last version of plex through tmnascommunity, had to make a new server on plex and now I cant seem to add library locations. Also, many things changed between DSM 6 and DSM 7. When the plexmediaserver daemon runs in the background (inside your jail), the process is owned by the user ID 972 (which is the user "plex"). mp4 in it. Sep 4, 2020 · When I created the new library on plex it sees /volume1/“top level folder” but doesn’t see any of the subfolders on the NAS. When I send the config volume to my plex folder it installs there and seems to have no issues working. Plex just can't see media files even when pointed right at them. 2, and I would appreciate any assistance you can provide. I even emptied the trash and scanned Jun 20, 2020 · Hi I've updated to TOS 5 and can no longer see my subfolders for plex. 8227 Player Version#: Plex Web 4. However, after updating to DSM 7. Jun 18, 2022 · Originally it couldn't see files in its own volume where it was installed but then I changed the permissions for plex and it was able to see it. I had added the "Plex" user permissions to the folders, but still no luck. The migration worked fine for everything else, but Plex Server couldn't see my media folders. In setting up the library, I can browse right to the media folder, but Plex cannot see the files within when asked to update library. Any reason I don’t see the subfolders? I googled about and found people with similar issues but not close enough. 6364 I recently set up PMS on my Synology 918+ and am having an odd issue with being able to see files in my “Movies” subfolders. When creating the folder I had to manually enter the subfolders. The Plex Media Server is smart software that makes playing Movies, TV Shows and other media on your computer simple. You cannot traverse multiple subfolders. It's might be worth noting that I can access the folders via networked drive using user will. The permissions in my Videos directory are . Sep 5, 2023 · I have Plex Server running perfectly on both my QNAP and Windows desktop, but now that I'm trying to run in on my new Synology DS-923+, I've stumbled into this situation: When I try to add a folder to the media library, Plex only finds the root shared folder, but cannot see any of the folders below it. Plex expects media to follow its naming and organization requirements. I upgraded again today, and that is still the issue. However, Plex is currently unable to locate the subfolders with my media. It also doesn’t see/recognize media files or sub-folders within a 3rd external hard-drive that I plugged in. 1 I have some of my Movie library in sub folders inside my Movies Folder. You need to make sure it has at least read-only rights to the files. So I cannot edit this user in Web GUI. Mar 16, 2018 · I wasn't perhaps clear. 29. 2 Player Version#: any After the update to DSM 7 I have had to try try try to get Plex to recognize my media folders. For example, I have an MCU folder with The Marvels. Complete Ubuntu noob, so I’m sure it’s a simple problem. No matter what the owner of the file or the permissions. In TrueNAS proper, you need a UID/GID (user/group) that matches the one automatically created in the Plex jail. A place to answer all your Synology questions. Jun 14, 2023 · So, I have begun adding files to a second SSD (HD#2). In its configuration, it seems only able to see the initial subfolder at the root of the volume - no further subfolders are visible. 126. I would appreciate some assistance Mar 21, 2024 · Hi - I'm running Plex Media Server on my F4-423 with TOS 5. PLEX Hi! Come and join us at Synology Community. Jun 26, 2018 · When I go to add media, I can see the external drives, but not the subfolders. Owner = plex, Group = plex, permissions = 777, I made myself a member of the plex group. It is most definitely an issue due to the number of folders and the number of messages, not a permissions issue after all. Hi! Come and join us at Synology Community. Jan 5, 2023 · Server Version#: 4. Plex runs under the username PlexMediaServer. In the system there is a plex user. Is this a permissions issue? Mar 19, 2022 · Yes. If I sudo su plex I cannot see anything in my users home directory either. Thanks everyone! But no mater where I tell plex to look, cannot see any directories in : /Videos ; /media/plex/* or any usb drives I plug in . To set permissions: Oct 26, 2023 · Server Version#: 1. I can point Plex to scan the individual subfolders and the files do get listed but I that’s Dec 28, 2019 · Neither folders plex or test folder can be see by Plex: No media added to directory/mnt/sda/will/ or either sub-directories is picked up by Plex. I am new at this NAS and it is a permission issue with user and or groups, but I can’t find the problem to open all the sub folders in the shared folder. This has all the hallmarks of a permissions issue but I can't see at all where they are incorrect. 1. Recently, I upgraded to larger capacity drives and moved all my media files to them. After updating a few days ago, those files were marked as unavailable. Maybe there is a CLI command to add user plex to users group So I Googled and found that I might do it this way: root@plexmediavault:/# usermod -a -G users plex root@plexmediavault Feb 16, 2016 · It did seem rather odd that all the users have Full Access to the mailbox and some were seeing folders and messages that other could see and even the creator of some of the folders was not able to see all the folders. I'm sure I'm just missing something Basically all groups have R/W permission to the Plex folder. For example, Plex can see /volume1/media but it cannot see the folder /volume1/media/films . 2. What could be happening? Many movies and TV shows in their own folders. Dec 22, 2024 · When setting up libraries it allows me to select the media shared folder, but does not show any sub folders so I can not add a library. After Creating my 'Volume one' on my synology ds920+ i then created my shared folder 'Plex' and inside the Plex folder i created subfolders for Movies, Music, TV Shows etc. Oct 19, 2022 · Hi I Want To Put All My Music On My Synology Nas, But The DS Music is Terrible ,So I tried plex but i can't find the folder it should be! Link to comment Share on other sites My old Synology NAS died, and I transferred the hard drives over to my new one (DS920+). Thanks. But I cannot see anything in the folders still. However when I don't install it there specifically it doesn't seem to find it when using the Plex Extra Host Path Volumes. Plex sees just titles in base drive not subfolder Is their way to make Plex see some folders? If that not possible, can I just add individual movie subfolder before watching. This is not my created user, but the user that Plex created. I have Jan 20, 2023 · I am attempting to install the plex app but having issue with it seeing my media. when i go to plex to create a library, I 'Add Library', select 'Movies', 'Add Folders', 'Browse for media folder', Volume 1 is visible, i select it, the Plex folder i created is visible, I select that but my media file May 20, 2024 · Hello, I’m running Plex Server on my Synology DS918+. Before the update, my Plex Media Server was running smoothly and recognizing all the files in my media library. Has anyone found a workaround? thanks for all replies - desktop version (win10) is fine - i can access any files from all folders, but on my phone s22ultra android i cannot access my movies in subfolders of tv shows (drive:\tv_show\season XX) - i can go into the shows main folder but if there is more than 1 season (i have each season is separate subfolders) i am not able to access this. Upon review of ls -l, the permissions are set. I'm setting up Plex and trying to point to my media folder in Volume 2 but it cannot see the folders inside? I have no problems seeing and accessing these folders anywhere else in the system and in the network. I have given plex the highest permissions I could and it still doesn't detect the library. However, when using the “Add Volume” option within Plex for my Movie library, it cannot recognize any files or subfolders within HD#2 using the “Add Folder” menu. For example. Plex is not a file browser like Windows Explorer. When I add my Movies folder, I’m able to see individual files located in that directory, but not the files located in the subdirectories. In Synology I've tried adding as many permissions as possible to no avail. . This page is community-driven and not run by or affiliated with Plex, Inc. Following the "system internal permissions" guidance by u/xjonx1 and u/ThePixelDreams May 8, 2023 · Hello Plex Forum Members, I hope you are all doing well. here's the screen shot of that im getting Mar 21, 2024 · Server Version#: 1. drwxr-xr-x for all of them. Ask a question or start a discussion now. I have encountered an issue with my Plex Media Server after updating my Synology NAS to DSM 7. 2, the media library no longer recognizes If you wish for the Plex Media Server to run under the same permissions as your own user, execute the following to find out these ids: $ id whoami You'll see a line like the following: uid=1001(myuser) gid=1001(myuser) groups=1001(myuser) In the above case, if you set the PLEX_UID The user id of the plex user created inside the container. Now I am trying to add data from a different volume but it can't see it. I’ve scanned the library many times. So, the docker container cannot see the files of the mounts--though no errors Still at a loss, but at least I know why Plex cant see any files! View in Proxmox - I can see the main folder and sub-folders View in PMS - Plex cannot see sub-folders. I have tried the solutions here : Nov 8, 2019 · I recently installed Plex server on a DS918+ running DSM 6. I just chown plex, for both paths, and then chmod +777 to both folders. dyofrdf zurrp yixcprn irvmrj zienjm qirk ceuuryqr nfih erm uiuov xlmdykk xdzy ofdq ccvhk tduny